- Where are you located?
- We are based in Tangerang, Indonesia.
- Do you ship internationally?
- Yes, we currently offer international shipping. Please note that any import duties, taxes, customs fees, or other charges imposed by your country are the responsibility of the customer.
- I want a product that is sold out. Will it be restocked?
- Some designs may be restocked, while others may be discontinued. We do not have a fixed restocking schedule, so availability varies from collection to collection. If there is a piece you love, we recommend purchasing it while it is available.
- Do you accept custom orders?
- We only accept custom orders on a limited basis. If a project feels creatively challenging and aligns with our work, we may consider taking it on. Feel free to reach out with your ideas, and we'll let you know if it's something we can accommodate.
- Do you accept walk-ins for pottery classes?
- As our studio is also our family's living space, we are unable to accommodate walk-in visitors. All pottery classes and studio visits require a prior reservation.
- How long will it take to receive my finished piece after class?
- The ceramic firing process takes time and involves multiple stages. Please allow approximately 4–5 weeks for your finished piece to be completed and ready for collection.
- Do I need to cut my nails before attending a pottery class?
- While it is not required, we recommend keeping your nails short for a more comfortable and enjoyable pottery-making experience.
- Why did my piece shrink or change color after firing?
- Shrinkage is a natural part of the ceramic process and occurs as clay dries and is fired. Glaze colors may also appear different after firing due to variations in clay bodies, glaze chemistry, kiln atmosphere, and firing temperatures. These characteristics are a normal and beautiful part of handmade ceramics.
- What happens if my piece breaks during firing?
- Ceramics can occasionally crack, warp, or break during the firing process due to factors beyond our control. While we take every precaution to minimize these risks, breakage is an inherent part of working with clay, and we cannot be held responsible for pieces damaged during firing.